Privacy Policy 

Hello

 Our mission is to make it easier for our customers to enjoy a secure and simple life but without compromising their privacy. For that purpose, we have prepared this document “Privacy Policy” to explain how we collect, use, and share information and Personal Data, as defined under applicable law, which we obtain through your use of our website(s), applications, products, devices and online services (collectively the “Services” or “Products”) that are operated, controlled or affiliated with Us as defined under Terms of Service. This Privacy Policy covers all information collected or submitted when you access, install, use our Services or Products. By using our Services and/or Products, you consent to such collection, use, and sharing of your information and Personal Data and agree to the terms of this Privacy Policy.   

What information do we collect

 The Information you provide for:Creating your account such as your name, username, password, email address, and phone number. Making a purchase such as your billing name, address, and payment details. Setting up our Product(s) such as device status, device information, and approximate location. Contacting us e.g. support, inquiries, participate in surveys, provide feedback, or submit information through our service. Information collected when you visit our website(s) using cookies and other technologies, which are necessary for our website to work smoothly and help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. Information collected while using our Products such as device diagnostics, information and status, analytical information, timestamps, logs, and approximate location. This also includes information associated with the guests that you invite to use our Product.   

How we use your information

 Your personal information helps us keep you updated with announcements, updates, offers, and promotions, if you don’t want to be on our mailing list, please contact our support team or email us at support@VikiLocks.com Also, your personal information helps us to provide, maintain, troubleshoot, improve and support our Services and Products. We also use your personal information for billing and payment purposes. We may use your information for marketing and advertising purposes in order to understand the effectiveness of our advertising. Additional Personal Data Our Products have multiple authentication methods, including the use of your fingerprint to lock/unlock your smart door lock. Your fingerprint data is stored on the lock itself using a unique encryption algorithm that creates template data. The template data cannot be transmitted or used by any third party or reversed to create a fingerprint image. We do not capture, collect, obtain, or record users’ fingerprints.   

Third Parties

 Our websites and applications may contain links to third-party websites, products, and services. We may also use third parties to help us provide you with our Service. Third Parties help us with the following aspects: Support platform & email service. Payment processing. Application analytics and diagnostics. Ads & Marketing purposes. Please note that if you choose to connect your smart door lock to third-party applications such as Google Home, Alexa, or any other service that might be added in the future, you are also consenting to the collection of your personal data and other information, by the third party, about your use which are subject to these services’ privacy policies. 

Retention of your personal information

 We only retain your personal information for the period necessary to provide our Service to you, or for as long as you have an account with us in order to fulfill our obligations outlined in this Privacy Policy and our Service. We may also retain personal information if required by law. 

Children & Minors

 Our Service and Products are not offered to, or intended for, and may not be used by minors as defined by applicable laws in relevant jurisdictions. 

Your Privacy Rights

 We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information, whenever possible and practical. If you are unable to do so, or you wish to be removed from our systems, please contact us at support@VikiLocks.com 

Protection of Personal Information

 The security of your personal information is a very serious matter to us. We take all reasonable, practical and necessary steps to secure your personal information against unauthorized access, loss, or modification. 

International Transfers

 We may transfer the information you provide to us, to a country other than the one you reside in, only for the purposes described in this Privacy Policy. However, appropriate safeguards shall be provided to ensure that your information will remain safe and receive an adequate level of protection. 

Changes

We may change our Privacy Policy from time to time, with or without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of our websites or the Service constitutes your acceptance of our Privacy Policy.